Spa Policies

Our top priority is to help keep you, our providers, and our community as safe and healthy as possible in this time of the COVID-19 pandemic. Proper sanitation between services is our utmost priority, and our staff do not perform services when feeling ill.  This may result in more reschedules due to our current staffing shortage. We are doing our best and appreciate your understanding and support.

We are excited to share that we have recently purchased an iWave air purifier for our facility, which has been proven to kill 99.4% of the SARS-CoV-2 virus, the virus that causes the COVID-19 disease. For more information, please visit

Please do not come to the spa if you are not feeling well and call us a soon as possible to reschedule your appointment. Normal Cancellation Fees apply for NO SHOWS and late cancellations (full amount will be charged if you cancel less than 4 hours prior, 50% will be charged if more than 4 hours but less than 24 hours for single services/48 hours for packages. We are happy to be able to provide you with these services and have carved out this time just for you!

Thank you for partnering with us and for your support and understanding during this challenging circumstance!  We look forward to serving you.


At this time, we are booking all packages through our spa coordinator staff. Please email for information, call us at 503-587-9997 or use our text only number at 503-436-6486. Online booking is still available for all other services. If you have any questions or would like to contact a spa coordinator to help you create a customized package, contact us. For single services, a credit card or gift card will hold your appointment. For packages, a non-refundable deposit is taken 48 hours prior to the scheduled appointment. Please see our Cancellations section below for more information.


For parking, please enter at the end of the "U" shaped drive in front of our spa, in order to access the lot behind our building. You may enter through the back door of the building. Proceed through the double doors, then a third glass door to enter the spa.


We have set aside your appointment time specifically for you. Please honor our cancellation policy. For single guest / single service: When you provide us with at least 24 hours notice there is NO charge. Cancellations made with at least 4 hours notice but less than 24 hours notice will be charged 50% of the booked service price. If you provide less than 4 hours notice or fail to show up for your appointment you will be charged 100% of the booked service. For multiple guests / multiple services: When you provide us with at least 48 hours notice there is no charge. Once your appointment is only 48 hours away we will charge a 50% deposit to your credit card or gift card. If you provide at least 24 hours notice but less than 48 hours notice you will be charged 50% of the booked services. If you provide less than 24 hours notice or fail to show up for your appointment(s) you will be charged 100% of the booked services. *Spa parties and groups with four or more guests require special reservations, deposits and advance planning. Please contact the spa via email or phone to schedule your event, review our spa party cancellation policy, or for more information.


We ask that cell phones and other electronic devices be turned off or set to silent during your visit with us. This is your time to relax and unwind! Please be mindful of topics of conversation, as we are inviting all of our guests to refrain from potentially divisive conversation topics such as politics or the pandemic. Also, please keep conversations at a low volume.


We kindly ask that you attend your services without your children in order to maintain our serene atmosphere. We do, however allow children over the age of 8 to enjoy certain spa treatments under the following guidelines: Children under 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form. It is the adults responsibility to monitor the child's behavior. We are not able to accommodate multiple or groups of young children.


Gratuity is not included in our service costs. While not expected, gratuities are given at your discretion and can be added to any credit card payment. Cash tips may be left at the reception desk or given directly to your service provider. 15% – 20% is customary.